Refund policy

If you are dissatisfied with your purchase please advise us in writing within 5 business days of receipt of the item you have purchased, including the order number and the reasons why you are dissatisfied with the item.

In the situation where the item you receive is faulty or not what you ordered, you are entitled to a refund or exchange. In the case of refunds, please allow 3-5 business days for the refund to be processed.

If you are dissatisfied with your purchase for any reason other than a faulty or incorrect item, you may exchange it within 2 weeks of purchase.

MARR-KETT does not take responsibility for the loss of items being returned. If this happens it may result in us being unable to process your refund or exchange. We suggest the customer uses registered post to avoid this situation. In considering any application for refund or exchange MARR-KETT reserves the right to inspect returned items upon receipt.

All shipping costs, including packaging and postage charges for return of the item to be exchanged and dispatch of the replacement item are to be paid by the customer. In addition, all items returned to MARR-KETT for exchange must be unused and in the same condition they were received.